Great service by Rob Henderson and the whole crew at Taylor Auto. Been servicing my Cadillac at Taylors for a few years now. Sometimes service and follow-up had been hit-and-miss. This job (rad replacement and A/C repair) was pretty signifiant with a complicated process involving a 3rd party insurance but was handled well. Loved the complimentary external wash before valet delivery.
Great service. Especially liked the after hours automated key drop.
They were able to pick up and drop off my vehicle all in the same day with no extra charge! Loved the service
Would definitely recommend the service department at Taylor. The service technician had no problem on assisting me with orienting me to my new to me vehicle. The work, even though there was extra to be completed, was done on time as promised. Was also nice they washed the vehicle before returning it to me. Pricing very reasonable.
Fast and professional service, easy to pick up and drop off
I have bought all the vehicles that I have owned from Taylor’s. Their sales people were excellent at helping me find a vehicle that suited my needs.
It was a recall and expected good service. It was excellent. Gave a time and made it all work. Thanks GM team.
Quickly had problem resolved with a more than satisfactory explanation
Excellent service. with Jim Gill, shared my concern with a long weight, due to personal issues at home, got my car looked after, and also air pressure retires. Along with explanation of what work was done, never in a hurried manor. Thank you Jim all went well.
Friendly, efficient staff! Very knowledgeable and easy to talk to. Timely and quality work!
Had an engine light start flashing so pulled in just to be on the safe side. Jim took care of us. Polite, kind, knowledgeable, a pleasure to meet under the circumstances. Problem fixed in a timely fashion. Very satisfied.
All work completed as required, however was a bit disappointed that I did not get a phone call that it was ready.
The service was courteous, professional yet friendly Advisor was knowledgeable and helpful
Fantastic service!!! Would highly recommend. Very knowledgeable, friendly, and helpful. Also a beautiful, well kept office area!
On Monday August 23, we were in the lovely city of Kingston when we noticed a puddle of fluid under our truck. We drove to the nearest service centre (Taylor Auto Mall). I walked in the main entrance and was directed to the service advisor (Jim Gill). I explained to Jim we were from out of town and had an issue with our truck. I originally thought it was a bursted radiator. Jim immediately came out to perform a quick inspection. His first thought was the same as mine but he said “let’s get the truck inside for a full ...
All service done to my satisfaction
Great service, found me a ride that seemed impossible to find anywhere else, good job💯 When I'm ready, I'll definitely go back👍
Checking out trucks
Always quick to help you find what you're looking for..
I have bought a lot of new cars over the years from a lot of dealers . Taylor’s has been a great partnership of mine with my Corvette purchases. From sales and service, detail and installing custom parts they have always tried to exceed my expectations. Even when they made mistakes or did not get it right, which every dealer does from time to time, Paul would make sure it was corrected . To me that is what matters . I was so pleased with the professionalism my wife bought a new Buick and my best friend just bought a new truck. ...
The Staff and service are amazing. Totally recommend this Dealership. I have a brand new Cadillac but I actually think it is a “space ship”. Every question I have about a feature I don’t quite understand, they walk me through it with all the patience in the world. They also sold me an amazing car!!! My appreciation to all the staff at Taylor Auto Mall. Thank you.
The driver arrived promptly and was very pleasant. Return was easy, too. Very happy with this service!
Very excellent service as always . Highly recommend Matt Lakins as a salesman consistently goes above and beyond to me my needs . This is the 3rd vehicle purchased from him . Thank you again Matt for everything and will return in the future.
Sean was very knowledgeable, pleasant and always responded quickly. I had a great buying experience and would highly recommend to anybody!
Amazing service. Unable to drop my truck off for warrantee service. They immediately came to pick it up and drop it off. Staff went out of thier way to ensure I was happy with the service.
My car was due for an oil change so my sales guy Harry came and picked up my car and returned it to me and I didn’t even have to leave my house. Harry’s the best!!!
Excellent service & communications from Tiffany & Jacob! The detailer did a fantastic job of buffing out the spots from bird droppings. Thanks also to the tech working on my car.
Excellent sales experience, our salesman Mike Haslam is great! I highly recommend going to see Mike especially if you have a trade in as we did.
Fast. Efficient. I was greeted by 4 staff members and the Tech. All good now. Thanks a bunch. Paul.
I had my vehicle serviced at Taylor’s recently. The staff were friendly and courteous, and my service was completed before my allotted timeline. I was provided a briefing of the work performed.
Tom went above and beyond to find the exact suv I was looking for, he even came in on his holidays to help get me a new vehicle for my family as quick as he could. Thanks Tom for your help with my new 2021 GMC Terrain!!!
Purchased tires and rims at an unbelievable price. Guys placed them in my vehicle 🙂 Thank you Ray Miller
Matt Lakins was a pleasure to deal with and took good care of me. Very friendly and knowledgeable!
I was once again satisfied with the usual performance of your Service Dept.
I’ve been dealing with Taylor’s for almost 10 years and I am very happy with them. From sales people to service to pickup, the people are all experienced and friendly. Scot Whaley is amazing and always sets up appointments and maintenance work for me.
As usual, I had exceptional service from the sales person Sean Burke. He couldn’t have been more helpful or considerate. His knowledge about the car was incredible. He can answer any question. From the time I decided I would like to buy a new car, to the final documents, he was terrific. He is the reason I shop at Taylor’s. I have purchased 10 cars over the years. Sincerely, Fran Denby
Friendly staff! Especially Matt Lakins!
Couldn’t find the truck I wanted 5hrs north or south of Ottawa. Tom was able to get in touch with me when he remembered I was looking for a specific truck and made the process easy Thanks Ryan
Always a pleasure to deal at Taylor’s. Jenn Graham is BEST!
Service Advisor Rob was great - polite, knowledgeable, efficient and followed up as he said he would. Thanks Rob.
Isabella provided excellent customer service due to a potential dangerous tire issue I had with my 2018 GMC truck. Both Isabella and the service technician were professional and informative on the situation. The problem and service was first rate and solved quickly under the sudden circumstances. Thank you to Isabella and Taylor Auto Mall.
So the climate system in my 2012 Camaro (that I still love dearly) slowly stoped to work and my entire dash had to come apart. Let me tell ya I’ll never be “happy” about having to spend a few grand on repairs but it comes with loving an old car and the team at Taylor Auto (specifically Tiffany and the worlds most patient mechanic- I didn’t get his name) constantly kept me updated on what was going on and while the dash was all torn apart they replaced a few aging gaskets and stuff so my little old beauty ...
I recently visited Taylor Auto Mall to get an Oil Change for my GMC Terrain Denali and I was very pleased with the Service provided by this dealership's Service Department. Kudos go out to the Service Advisor Tiffiney Parsons who was very welcoming and knowledgeable and ensured that the job was completed within the promised time frame. I was also impressed by the work done by Technician 89 for cleaning any over spills etc. and ensured that the work done was detailed on the invoice as per specifications. Thank you and keep up the Good Work
Excellent service! Couldn’t ask for anyone better than Mike Haslam and Alicia the financial services manager, they were very accommodating to our needs. Next time we need a vehicle we will be back no doubt!
Great service with Matt Lakins ! Highly recommend Matt
Took me in on time. Done when they said they would
Amazing service from Donna who was very informative and made my vehicle buying experience easy and stress free. Thank you Donna and everyone else at Taylor's that assisted me! Love my new (to me) 2020 Impala!!!
Tiffany(at least I think that's her name) was very friendly and easy to deal with. She was up front an helpful with all of of my questions and gave me a very accurate quote. There were no surprises when I got there to pick up my truck and it was even a bit cheaper then I expected. They were very fast and did a great job. An over all good experience.
Exceptional service. Warm. Friendly. Very much the right price. No pressure. Great professional presentation and follow up by Sean Burke. Excellent delivery introduction to vehicle systems and software. On a scale of 1 to 10 its about a 19.
I want to thank Travis and Jan for their patience during these rough times with the economy, COVID 19 shackles! Service from these reps were second to none! Jason Taylor should be and I’m sure he is proud to have these people on his team! Thanks Taylor team for the excellent experience in buying a used vehicle! See you again in a couple!!!!!
Professional staff very courteous and delightful to deal with.
Very efficient service process. Jim was my contact and was very professional. He explained exactly what was going to happen for my service and followed up to be sure everything happened as planned. I was extremely happy with my experience. I only gave a 4 star because I thought there could have been better arrangements made for people waiting other than a couple benches outside. The day I returned it was raining so if you had no umbrella you were wet. A shade tent could feasibly be set up and still maintain social distancing. Other than that I was very impressed!
Was very happy with Donna’s service. She wasn’t pushy and would recommend her to anyone. We love our 2021 Colorado has everything we were looking for in a truck.
I found Taylor's staff very good to deal with, they were very informative and pleasant. I really appreciate how Donna Tregunna and Jeff Wilson handled the sale. I will be a repeat customer in the future.
A big Thanks goes out to Matt Lakin for all of his expertise help with the purchase of our new Escalade and the trade of our 2019 Denali! This is the second vehicle we have purchased at Taylors! We trusted Matt so much on this deal we bought our New Escalade sight unseen! We will defiantly be looking for Matt for our next purchase! Thanks again to Matt and the team at Taylors!
Thank you Donna T. for all your help when we were choosing our new vehicle. Love our new 2020 Equinox. All of our questions answered made it an easier decision in the end. Thanks again
Brendan.....YOU ROCK! Thank you so much for everything again! What would we do without you? You have helped us again and again. Bringing our car to us is such service, beyond and about customer service. We will always depend on you Brendan to find us a great deal and for being so nice and friendly to us and our family! Thank you again for everything! Les & Cindy Venton
Our 2013 Chevrolet Equinox broke down in Florida on January 29 2018 and had to be towed to Dyer Chev, Vero Beach. They initially said that the work would be completely covered with the 5 year/100,000 mile warranty. This was for a defective transfer case that deteriorated from the inside out and had to be replaced. The vehicle had 48,243 miles on it. Dyer Chev. changed their mind and told us that it would cost us between $ 2,000.00-$ 3,000.00 American dollars. Taylor Automotive staff were right there to completely assist us in any way possible. Their Goodwill assistance plan came through after we returned to Canada ...
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